Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

How can companies maximize their investments and take full advantage of the resources they already have...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

During a time when companies are racing to turn their physical events into digital experiences, marketers...

En la actualidad, los clientes controlan el customer journey, una tendencia que se ha acelerado con la...

Back in the day, brands' communications to their customers used to consist of a memorable message delivered...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...