A recent study claims that the average cart abandonment rate across sectors is 79.17%, with retail only...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

Building a Digital Infrastructure for the Entire Organization Today's business world increasingly demands...

Developing your sales managers can create a ripple effect across all of your employees and teams. Prepare...

The world of print and postal communications is changing. With reducing average run lengths and the ongoing...

It's time to reimagine a new future. The concept of the workplace has changed forever. It's no longer...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Your digital-first vision isn't a guaranteed reality. Today, senior marketers are expected to drive their...

Ontdek hoe Contract Lifecycle Management (Contractlevenscyclusmanagement of kortweg CLM) helpt bij het...

71% of sales leaders don't think they can adapt their strategy fast enough to deal with change and uncertainty,...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

No matter how much data you have about your customers, you can only understand what they need and expect...