Latest resources from Genesys
Published: February 7, 2023
5 Tech Trends Redefining the Customer Experie...
We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond.
From cutting-edge technolog...
Published: February 26, 2023
Omnichannel is no longer optional
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual ...
Published: January 17, 2023
Redesigning the Customer Experience Around th...
Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives across Europe to understand how enterprises...