Latest resources from ServiceNow

Published: January 21, 2022
The Three Customer Service Megatrends In 2021...
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive ...

Published: January 21, 2022
Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen in an ...

Published: March 28, 2023
The 3 stakeholders your customer experience t...
How can you continue to make improvements in spite of unexpected challenges?
Realising customer experience transformation can be challenging ...