7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching. This has large-scale ramifications on the coach, agent, and customer. But it also means coaches are spinning their wheels for a one-size-fits-all solution.
Call centre agents are unique—and so are their strengths and weaknesses. Some may have natural empathy and relate immediately to their customers, while others have to work at it. Some may be team players, entirely aligned with your organization's goals and values. Others may not be.
Read the guide to learn how to train soft skills like:
Read More
By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Collaboration, Customer Interaction, Technology
More resources from NICE
The Ultimate CX Agent Guide: How to be the â€...
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts about...
Intelligent Authentication and Fraud Preventi...
In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers with competitive context for evaluating se...
Knowledge Rocks! An introduction to knowledge...
NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible, and helpful content to customers, while helpin...
