In 2020, the financial services industry was forced into a sudden acceleration of digital transformation...

Companies of all sizes are embracing a more effective, paperless way of working. From sales agreements,...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

In heel Europa is de honger van consumenten naar digitale diensten onverzadigbaar. Hoe kunnen HR-afdelingen...

Today's marketers are faced with a landscape that demands genuine human interaction without actually...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

Learn how brands create, optimize, and deliver personalized experiences at scale. The customer experience...

Following one of the most challenging years in business history, the pandemic has forced every company...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

As any marketer can tell you, few things are as effective in the sales process as human-to-human engagement....

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

The advertising industry is changing. Privacy is a growing topic, with the phasing out of third-party...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...