Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

2020 was a year where digital experiences, from a production and consumption perspective, were thrust...

Creating amazing customer experiences is critical to the success of your business. But implementing the...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

Digital experience personalization is a major priority for global business leaders and investment plans...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...