The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

The way we work has changed. Modern organizations are putting together new technology systems that allow...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...