Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

The global pandemic and impact of lockdown has been a massive shock to the economy and to our daily lives....

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Field service technicians are often the only physical point of contact people have after buying a product...

Why Everything You Thought You Knew about Developing a Pricing Capability is Now Obsolete The 'crawl,...