Brands that offer outstanding digital experiences attract and retain more customers. But it's difficult...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Hoe kunt u sales digitaliseren? Branche-experts voorspellen dat succesvolle ondernemingen binnenkort...

Marketers have been doing lead generation (the process of creating new contacts) for decades. According...

Marketing automation has become a must-have for modern marketing teams. And as a platform that streamlines,...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

With the right technology and tools in place you can do what your competitors aren't doing to make the...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...