The Innovator's Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the contact center.
This eBook provides data and background, as well as tips and tricks on how you can prepare your contact center to provide the best-in-class digital experiences your consumers have grown to expect.
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Related Categories: Collaboration, Cross Channel, Customer Data, Customer Interaction, Customer Relationship
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