Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...