A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

There's been a lot for marketers to lament in the past year—and the imminent reduction in access to...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

See where the disconnect lies and discover how to bridge the gap with Sitecore. You probably already...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Amplitude is a product intelligence platform that helps teams around the world use their customer data...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Digital is the New Differentiator. Changing buyer preferences, ever-growing competitive threats, and...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...