When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

B2B marketers have shifted the way they do business as digital channels become the default approach....

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

When the pandemic disrupted every aspect of business and life, telecommunications became nearly as important...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Apple's newest version of its iPhone operating system requires users to opt in to allowing apps to track...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

Intelligent technologies power great customer and employee experiences. Artificial Intelligence (AI)...