The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

$19.2 billion. That's the amount of money that was spent just two years ago on third-party data (data...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Since early 2020, an already hyper-competitive market has been turbocharged. Retailers and logistics...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...