Amplitude is a product intelligence platform that helps teams around the world use their customer data...

With the recent drive towards consumer privacy over the last decade, the environment for brand marketers...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Investing in great outcomes for customers and employees. The road to exceptional customer service has...

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

Effective senders of mail employ focus and use data driven analytics to achieve not only effective delivery...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...