Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Back in the day, brands' communications to their customers used to consist of a memorable message delivered...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

See what your brand can accomplish with the right brand management software. These days, brand management...

You have bold ambitions for your sales team. You want to—and need to—reinvent productivity. But the...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...