More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...