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Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

AI allows marketing leaders and their teams to quickly analyze vast amounts of customer data to predict...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....