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Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Developing better marketing creative based on data-inspired insights can double revenue, according to...

Pioneering on-demand IT support platform NerdApp wanted to better control the quality, security, and...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...