Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

More and more buyers are looking for a digital experience that not only improves challenges like wait-time...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...