Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

An effective on-demand webinar program can deliver outsized benefits to B2B organisations. Not only has...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting...

We're coming off one of the most challenging years in business history. The pandemic forced every company...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

Advanced and continuously evolving technologies — artificial intelligence (AI), machine learning (ML),...

In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Businesses can be overwhelmed by data. The challenge is establishing the connectivity and analytics to...

Learn six best practices of customer service and operations leaders for delivering consistent customer...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...