ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how...

With the PSD2 and GDPR coming into play in 2018, the financial industry in particular will experience...

Retailers are rethinking their eCommerce engagement strategy to respond to customers' new shopping behaviors....

Do you know when to approach your customers? What about—and maybe even more importantly—when not...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Following one of the most challenging years in business history, the pandemic has forced every company...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...