During a time when companies are racing to turn their physical events into digital experiences, marketers...

Understanding how to optimize Omni-Channel Order Management is key to your business' success. Today,...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Even as B2B marketing has shifted from predominantly analog to predominantly digital in the past decade,...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

These days, leveraging a cross-channel approach to customer engagement isn't a nice-to-have, it's an...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Our useful guide explores how activation campaigns, monetization campaigns, and retention campaigns can...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...