In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

The consumer-packaged goods (CPG) industry has changed dramatically in the past decade. Rapid digitalization...

We're living in a connected world. Every screen is a window of opportunity, a chance to engage with your...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Payments in 2022 are much different than they were just a few short years ago. From Boomers to Gen Z,...

Pharmaceutical manufacturers lose so much revenue through B2B re-ordering errors. So why are more not...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

No matter how much data you have about your customers, you can only understand what they need and expect...

With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

The landscape has shifted for CMS, it used to be that big companies bought high end systems and adapted...

Enterprises in the high-tech industry continue to prioritise market share, revenue growth, cost containment...

Today's organizations can't wait any longer to make the digital transformation. It's no longer simply...