Care about growth? Then you should care about user retention. Without retention, your product is a leaky...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Brands that excel at delivering relevant and personalised customer experiences are leading because they're...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Customer expectations have increased dramatically over the past decade. Customers now expect brands to...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

Why businesses are consolidating use of a single support solution for both customers and employees. The...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

As marketers, we always have too much to do and too little time. The Insight50 series is designed to...

Many companies upgrade their CMS as part of a larger digital transformation initiative. Adopting a new...

In just a few short months, the global COVID-19 pandemic has disrupted the way we work and live. Organisations...

No AI or Machine Learning will ever know the customers better, than they know themselves. Many marketing...

The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...