Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships....

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

How IT can help customer service adapt to changing demands in an unpredictable world. Today's customers...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Whether those experiences take place face-to-face, on your website or at a conference, delivering on...

The pandemic redefined 'work' as we know it. Companies adopted new technologies and workflows to support...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

As any marketer can tell you, few things are as effective in the sales process as human-to-human engagement....

De CMS-wereld is veranderd. Voorheen kochten grote bedrijven high-end systemen die ze aan hun wensen...

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Chemical organizations face headwinds on many fronts. Not only has revenue growth stalled, but more disruptors...

Building a Digital Infrastructure for the Entire Organization Today's business world increasingly demands...