Dark Social, explores the impact of this growing phenomenon, and looks at how companies can interact...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

Field service technicians are often the only physical point of contact people have after buying a product...

Für Unternehmen ist es jetzt wichtiger denn je, die digitale Transformation zu beschleunigen. Dass mehr...

Huuuge Games is a mobile games developer and publisher. The company's development efforts have focused...

Digital experience personalization is a major priority for global business leaders and investment plans...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

What keeps marketing teams from reaching for the stars and succeeding? Common culprits include a lack...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Customers walking into stores are trading transactions for inspiration and experiences—the convenience...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

Founded with the intention to make higher education more accessible in Melbourne and regional Victoria,...

How can companies maximize their investments and take full advantage of the resources they already have...