Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

In a world where commercial success is increasingly defined by the quality of the customer experience...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

There's a new paradox in marketing. We present a vision for how marketing leaders can balance trust and...

Utilities leader Nuon (Vattenfall) switched their marketing strategy from channel vision to one-to-one...

76% of consumers have permanently changed their buying behaviors (brand switching, cost rationalization,...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

Communicating in ways that speak to each individual customer, is what allows brands to build strong relationships....

In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

5 reasons why you need to go digital right now. Why? Many B2B companies have an 'if its not broke, don't...