In recent years, the role of CIO has evolved to meet a wider set of responsibilities and aspirations....

The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere...

Today's eCommerce is on the verge of the great change. We got used to see the customers through the prism...

Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

Back in the day, brands' communications to their customers used to consist of a memorable message delivered...

Working with market leaders, we create unique implementations that help us boost their sales results...

The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

In today's market, customers control the buying journey – a trend that has accelerated with the increased...

Customer experience isn't just a buzzword. It's a differentiator. With 2.041 billion digital global buyers1...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

Deliver better customer experiences – even when the unexpected happens. Delivering a great customer...

Many marketing professionals fall into the trap of assuming in advance that they know what their customers...