Business-to-business (B2B) manufacturers today are facing greater demand for frictionless buying experiences....

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

Here's how marketers can connect with customers and prospects wherever they are, using smart data management. These...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Data is top of mind for many B2B marketers. But do they have the right data to drive success? For the...

This whitepaper serves as a preventative measure against wasted resources, providing marketers with: Download...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals,...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Consumers expect real-time, personalized communication, seamlessly choreographed across the channels...