An eMarketer report estimates that 9 out of 10 B2B companies in the U.S. are now using digital content...

About the Guide Stay on track. Without pausing creativity. It's time to automate the workflow processes...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Today's consumers expect brands to be able to understand and speak to them without skipping a beat as...

The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

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Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition...

5 ways a high-quality eCommerce platform can drive ROI. You'll need to carefully define your customer...

Cognitive technologies, also known as artificial intelligence, are perhaps the most transformative of...

It's an exciting time for marketers. In the era of digital transformation—where everyone and everything...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Marketing has become a bad word. Audiences are tired of the endless spam, calls from SDRs and the onslaught...

Amplitude worked with Wiley Books to put together an easy-to-understand resource on using product analytics...

The North Star Framework is a model for managing products by identifying a single, crucial metric (the...