Learn about the five gaps that could be costing you time, customers, and profit in this digital e-book....

Field service technicians are often the only physical point of contact people have after buying a product...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

In 2020, organizations that sell to other businesses have had to rapidly change their go-to-market models....

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Digital experience personalization is a major priority for global business leaders and investment plans...

We demand it in all aspects of our daily lives. Wherever we interact – in person or online – we want...

Delivering relevant, timely, personalised customer experiences is no longer just a competitive advantage...

Best practices for delivering content-powered commerce to mobile B2B buyers. Smartphones are everywhere,...

As marketing organisations become more technologically driven, digital asset management (DAM) systems...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Remote working is now widely recognised as part of the way businesses operate. According to a 2019 report...

Why businesses are consolidating use of a single support solution for both customers and employees. The...