Your customers expect memorable moments at every brand touchpoint. And when you have websites, social...

With so much data available, and advanced tools at our fingertips, it's possible to create dynamic, 360-degree...

Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses...

What is dynamic case management? Who is using it and how can it help you prepare for the future of work? The...

In a world where commercial success is increasingly defined by the quality of the customer experience...

How formerly offline businesses are thriving after investments in eCommerce. If you have a successful...

Customers: To delight them, you've got to know them deeply. Be brutally honest, how much do you really...

As you are reading this, the entire annual gross domestic product of the United Kingdom is sitting in...

Your customers lead busy lives. Always on the go, they're constantly changing devices and channels to...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

Webinars are one of the most powerful tools available to marketers today. They give marketers the ability...

Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...