In het jaar 2020 wordt de wereld getroffen door een pandemie. Op enkele uitzonderingen na, zoals de heldhaftige...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

Dynamic, scalable and engaging — but you already knew that about webinars. What you didn't know is...

In a climate of rising customer expectations, now is the right time to refine your use of inbound channels—it...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

How can companies maximize their investments and take full advantage of the resources they already have...

These days, leveraging a cross-channel approach to customer engagement isn't a nice-to-have, it's an...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses...

Experiences need to be where your customers are. And each one needs to connect to the last as part of...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

Let's face it. We're all facing burnout right now. The same old marketing routines are sapping your energy...