Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

According to McKinsey Digital, live commerce has evolved rapidly in China, taking less than five years...

More than ever, enterprise organisations need a 360-degree view of their customers to deliver the kind...

Frost and Sullivan recently conducted a survey of almost 500 senior customer experience (CX) executives...

Technology enables companies to carry out a vast array of marketing-related tasks more efficiently than...

Electronic signatures have gone mainstream. Research for this report found that the technology is now...

To build and deliver products that customers love, product teams at leading enterprises such as Uber,...

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

A comprehensive insight into Marketplaces, their role in e-commerce development, their main operating...

Six-figure deals are complicated. There are unforeseen hurdles and countless stakeholders which leads...

An easy customer experience is the hallmark of today's most successful support organisations. That's...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...