Why businesses are consolidating use of a single support solution for both customers and employees. The...

This eBook covers the benefits and challenges of electronic and digital signatures, compliance considerations,...

Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At...

We are in the midst of a great flux for marketers. Google and other behemoth browsers have finally cemented...

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017...

Nearly four years after forecasting that 1 million B2B salespeople would be displaced by 2020, Forrester...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

Driving webinar registration and attendance is a major struggle for most companies. While webinars are...

The way we work has changed. Modern organizations are putting together new technology systems that allow...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...