Organisations rarely operate in ways that single function solutions can fully accommodate, and teams...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

The Adobe Digital Economy Index offers the most comprehensive set of insights of its kind, based on analysis...

Your customers have a strong opinion of what makes a company customer-centric. Customer service organizations...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

The year 2020 finds the world living through a pandemic. With some exceptions, like the heroic responders,...

Field service management teams want to keep costs down, while improving their customer service relationships. This...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

Remote-Arbeit ist mittlerweile in vielen Unternehmenfester Bestandteil des Geschäftsalltags. Ziel dieses...

Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses...

Adobe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine...

Today's brands are entering a new era of customer engagement. The swift digital transformation spurred...

Customers expect more from brands when it comes to convenience, resolution times, and agent expertise....

When personalization isn't paying off and data doesn't help you make sound decisions, it's time to renew...