Organizations like Microsoft, Amazon, and Google are turning to experimentation to relentlessly pursue...

This knowledge brief examines the reasons that Best-in-Class companies have adopted Omni-chanel Order...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

How can companies maximize their investments and take full advantage of the resources they already have...

Six ways marketing automation helps prove value and drive success. As a marketer, digital transformation...

¿Qué impide a los equipos de marketing tener éxito? ¿Por qué algunos directores de marketing parecen...

After two years of seismic behavioural change, we find ourselves in a new world of limitless possibilities,...

How can you continue to make improvements in spite of unexpected challenges? Realising customer experience...

Dankzij de digitale transformatie kunnen bedrijven sneller en gemakkelijker zakendoen. Bedrijven hebben...

There comes a point where once campaigns are up and running, it's not about either getting things moving...

Dans un univers digital où chaque campagne et chaque expérience client peuvent faire l'objet d'un suivi,...

Elektronische Signaturen sind mittlerweile Mainstream. Recherchen im Rahmen dieses Berichts haben ergeben,...

This eBook covers the benefits and challenges of electronic and digital signatures, compliance considerations,...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...