Today's digital fluent customers have high expectations and are the least loyal of all groups. Great...

El año 2020 ve al planeta viviendo una pandemia. Con algunas excepciones, como el heroico personal de...

Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Effective cross- or upselling improves customer loyalty, deepens customer relationships and ultimately,...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

Working with market leaders, we create unique implementations that help us boost their sales results...

Over the last year retailers have faced unprecedented challenges. The need to rapidly adapt to shifting...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

Interactions between consumers and brands are increasingly playing out across a wide variety of different...

For sales and marketing leaders operating in today's hyper-competitive world, their CRM system could...

Today's digital marketers want to engage customers with offers that are based on deep customer profiles,...

In a digital world, where every campaign and customer experience can be tracked, it's imperative for...

Now is the time to take your digital transformation in a new, more effective direction. At ServiceNow,...

As you are reading this, the entire annual gross domestic product of the United Kingdom is sitting in...