The seriousness of life during the pandemic has taken its toll. Tired of the mundane and familiar, people...

Driving webinar registration and attendance is a major struggle for most companies. While webinars are...

Powering end-to-end insights across customer experience, satisfaction, and cost management. Leading companies...

Branche-experts voorspellen dat succesvolle ondernemingen binnenkort alle transacties 100% digitaal verwerken....

Aircall, Gong, and SalesWorks ran a survey of SDRs and their managers at sales organisations across the...

Software engineering teams were often among the best placed to adjust to 2020's shift to working from...

Through our experience with the best brands in the world, we've found that the most successful organizations—and...

In our recent Global Creative Survey, we spoke with 1,500 creative teams and the IT leaders who support...

93% of millennials said that technology was important to them when choosing an employer. If you're in...

How IT can help customer service adapt to changing demands in an unpredictable world. Today's customers...

We're coming off one of the most challenging years in business history. The pandemic forced every company...

More than 60 percent of CIOs say artificial intelligence (AI) and machine learning will be critical to...

A renewed, and long overdue, focus on retention is finally here. Companies are finding success through...

The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...